At Brand 'n' Deliver we make every effort to protect your privacy.

By using the Brand 'n' Deliver website you agree to the Privacy Policy below, so we recommend you read the following information. It should be noted that Brand 'n' Deliver will collect, use, disclose and store personal information from UK clients only and in full accordance with the UK data protection act 1998.

Information Collected
You agree, that by using the Brand 'n' Deliver website, you expressly consent to the collection, storage, disclosure and use of your information as outlined below in this privacy policy; including your first and last name, email address, any artwork provided, industry sector information and any password you choose. Whilst you do not need to create an account in order to use and browse the site; the information detailed above will be required when placing an order. This information is not shared with or sold to outside parties however in order to fulfil your order we may share logistical and graphic materials with our selected supply partners. Additionally, Brand 'n' Deliver may also release information relevant to your account to comply with requests from any government body or legal investigation.

Purchase Information
When placing an order with Brand 'n' Deliver, we will collect delivery information, including the name, delivery/billing addresses, email address and telephone number of the recipient(s). All personal information, including your credit card information, is processed via the SagePay portal meaning your financial information is never seen or recorded by Brand ‘n’ Deliver. SagePay are responsible for providing the necessary encryption and security for their customers and 3rd party clients.

Cookies and Other Computer Information

Personal Information
The client accepts the use of Brand 'n' Deliver’s website and services and constitutes acceptance of the below terms: Brand 'n' Deliver place cookies on visitors hard drives to; collect generic information about the number of visitors to our website; record the items you have in your basket; remember you the next time you visit the website in order to offer a tailored experience. To do internal research and to better understand our customers needs, we automatically track certain information about your behaviour on our site and analyse them. Information collected may include the URL address you visited just before coming to our site, the URL you leave our site to visit, your type of browser and your IP address. The data is reviewed and analysed on a collective basis and will not be linked to the identity of any individual person. No other information is retrieved from your computer. From time to time however, there may be occasions when we will need information from you. Our intention is to make it apparent and upfront when we are collecting personal information from you on the internet. You will always have the option not to provide information, even though it may be in your interests to do so in order to take advantage of certain features and benefits. If you supply us with your details online, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please unsubscribe and you won’t be contacted by email again. The client accepts that any information they supply will be stored securely and may be used in future communications and for the clients convenience.

A cookie is a piece of data sent from a website to your browser and stored on your hard drive for future reference. We use cookies to store information previously provided by you to our site, so that you do not need to re-enter this information each time you share or request information with us. If you reject the cookie, you may still use our website. However, since Cookies also enable us to track your interests to enhance the experience on our website, rejection of these cookie can take away from some of the website's performance. This site uses a tool that collects your requests for pages and passes elements of them to search engines to assist them in indexing this site. We control the configuration of the tool and are responsible for any information sent to the search engines.

Brand 'n' Deliver may use 3rd party service providers to place ads on our behalf across the internet and sometimes on our website. They may collect anonymous information about your visits to our website and your interaction with our products or services. They may also use information about your visits to this and other websites to target advertisements for goods and services.

More About Your Privacy
We reserve the right to change, modify, or amend this privacy policy at any time. It is recommended that you review our Privacy Policy periodically for any changes. You agree that by using of this website after any modification, that you agree to this Policy as modified. At Brand 'n' Deliver we work very hard to protect your privacy. However we do not promise and you should not expect that the information and materials you provide to us will remain private. Whilst we endeavour to use industry standard precautions, and take every attempt to safeguard your personal information, we cannot guarantee complete security.

We may also disclose your personally identifiable information to 3rd parties in the event that Brand 'n' Deliver is acquired by said third party. In which case Brand 'n' Deliver may disclose your personally identifiable information to the buyer of such business or assets if it is specifically relevant to them.

General Data Protection Regulation (GDPR) Policy Update to Take Effect - 25th May 2018

How your data and the information you provide us with is used by Brand 'n' Deliver Limited.

Brand 'n' Deliver requires very little in the way of personal data. It collects business critical information only, in order to perform its function of supplying products branded in line with the client’s instructions and delivered to fulfil the client’s logistical needs. Brand 'n' Deliver takes your privacy seriously and also that of the organisation you may represent. The information below sets out Brand 'n' Deliver’s data protection policy. It must be emphasised that the information used by Brand 'n' Deliver is solely for the purpose of providing an ultra fast and efficient service to its clients. It is in every sense of the word, client-centric in its aims.

1. Information Brand 'n' Deliver Holds
First Name
Last Name
Company Name
Industry Sector
Email Address
Phone Number
Time Last Logged In
Billing Address
Delivery Address
Uploaded Logos
Site Browsing History
Order History
Quote History
Sample History
E-mail communications received from the client
Live chat communications

2. What Brand 'n' Deliver Uses Your Data For
To manage relationships with clients
To manage ongoing projects
To advise clients on relevant ideas and innovations occurring in the sector
To provide relevant free samples
To provide relevant bespoke visuals
To ask client’s advice
To deliver products and services efficiently
For credit control reasons
To obey applicable laws and regulations
To respond to complaints and resolve client issues
To run Brand 'n' Deliver in an efficient and professional way
To exercise Brand 'n' Deliver’s rights set out in agreements or contracts

3. Brand 'n' Deliver’s reasons for holding this data
Brand 'n' Deliver only hold or requests data for business purposes as detailed above. In regards to our use of this data with you or on your behalf Brand 'n' Deliver would do so for the following reasons:

• Having been given your consent - in regards to communications or marketing
• Fulfilling contracts - in regards to processing orders, quotes and other product based information
• Our legitimate interests - in regards to contacting you about products you may find of interest, samples, visuals produced with your logo, developments in the industry and storing your data for these aforementioned purposes.

4. Brand 'n' Deliver Doesn’t Sell or Share Client Data
Brand 'n' Deliver takes your privacy seriously and will never share or sell your data with third parties for marketing/ communications purposes. We do share data under the following notable exceptions:

• Your name and the organisation you represent will be retained offline in the event that you request deletion of your details. This information will be retained as proof that your request has been processed by Brand 'n' Deliver’s management.
• Live Help - Brand 'n' Deliver’s website features a live help facility whereby clients can engage in live, online text chat. This is maintained and provided by a third party. All chat logs are retained to assist with clarity and accuracy in the course of transactions or quotations and can be removed at a client's request.
• Third Party Suppliers: Brand 'n' Deliver, in transaction of its duties, outsources to reliable supply partners on an ongoing basis. In so doing it provides to said third parties the following client data:
The client’s logo/ artwork
The client’s name and delivery address details

The aforementioned supply partners will have provided Brand 'n' Deliver with written assurances (at senior management levels) that the client’s data will be deleted and removed once the transaction has been completed to the client’s satisfaction and the account paid in full. Without the ability to place orders with third party suppliers Brand 'n' Deliver would in many cases be unable to fulfill its clients contracts.
Brand 'n' Deliver reserves the right to disclose your personally identifiable information to 3rd parties in the event that Brand 'n' Deliver is acquired by said third party or as part of a due diligence process prior to a business takeover. In which case Brand 'n' Deliver may disclose your personally identifiable information to the buyer or potential buyer of such business or assets if it is specifically relevant to them. This would be undertaken under UK Law and your your rights and freedoms would not be overridden.

5. How Long Brand 'n' Deliver Hold Your Data For
The criteria that we use to determine retention periods will be determined by the nature of the data and the purposes for which it is kept. For example, if we receive your Information through our account sign up form, we will retain your data for as long as is necessary to administer the account, process any orders, and provide the client with the ability to view their account history and reorder without the need for re-entering data. By law Brand 'n' Deliver are required to retain certain data indefinitely in order to comply with our obligations under GDPR or other legislation, or for fraud detection purposes.

6. Your Rights In Regards To Your Data
As per the GDPR guidelines you have the following rights in regards to your data - Brand 'n' Deliver will require proof of your identity before Brand 'n' Deliver are able to act on your request

• The right of access - Individuals have the right to access their personal data and supplementary information.
• The right to rectification - The right for individuals to have inaccurate personal data rectified, or completed if it is incomplete.
• The right to erasure - the right for individuals to have personal data erased.
• The right to data portability - the right for individuals to obtain and reuse their personal data for their own purposes across different services as outlined in Section 1.
Exceptions - Brand 'n' Deliver accepts that the client owns the copyright to their logo and branding whereas Brand 'n' Deliver claim copyright to any artwork produced by Brand 'n' Deliver or on the Brand 'n' Deliver website. As such this would not be covered by the right to data portability. On returning the clients logo, files will be returned in the format in which it was originally supplied.
• The right to object - Individuals have the right to object to the processing of their Information by contacting Brand 'n' Deliver. For example, if Brand 'n' Deliver are processing your Information on the basis of Brand 'n' Deliver’s legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests. You also have the right to object to use of your Information for direct marketing purposes.

7. Financial Data and Security
It is important to note that the way in which Brand 'n' Deliver is structured requires no payment information from clients. Payments are made either as BACs transfers with financially sensitive information shared only between the client and their bank or through Sage Pay where the clients financial data is encrypted by Sage and neither seen nor collected by Brand 'n' Deliver.

8. Communication
In order to keep its clients in the loop with new ideas and innovations happening within the marketing gift sector, Brand 'n' Deliver will contact its clients occasionally throughout a calendar year. Typically Brand 'n' Deliver’s designers may develop bespoke ideas and share visuals with clients in the form of emails or print outs delivered through the post. Equally Brand 'n' Deliver may send out samples of products it deems to be suitable to the client and email or post out relevant offers and new product information. In its sector, Brand 'n' Deliver’s point of difference is that no two client experiences are the same. Each web page is designed to be personalised to each client - reflecting their unique branding, their market sector and their colour scheme. This bespoke ethos is carried through in every aspect of communication and media. Brand 'n' Deliver feel that in every sense that this is an individual tailored approach and not spam one-size-fits-all. If Brand 'n' Deliver were to approach a new client, it would take time to prepare ideas and visuals bespoke to that client and only then make contact as deemed to be of legitimate interest.

9. Email usage
By signing up for an account with Brand 'n' Deliver you agree to the use of your email address for both day to day business correspondence (eg. order confirmations, despatch notes, etc.) and for related matters. If you wish to no longer be contacted by Brand 'n' Deliver for order related emails you may close your account via your login and account page.
A phrase used throughout the Brand 'n' Deliver website (relating to GDPR) is “related matters”. Brand 'n' Deliver intend this to be a catch all phrase referring to providing the client with marketing ideas, new product information, new pricing, offers and other information. Brand 'n' Deliver interpret this to fall within the GDPR guidelines as “legitimate interest”.

10. Your Rights As An Agency Adding Logos on behalf of third party clients
A feature of Brand 'n' Deliver allows agencies and consultants working on behalf of clients to upload said clients logos, create bespoke visuals and orders. Agencies and consultants are expected to work with their clients within the GDPR structure outlined above. It is incumbent upon them to arrange and receive all relevant consents and permissions from their clients relating to copyrighted branding and personal information. It is further incumbent upon them to be able to provide evidence of this information if requested by Brand 'n' Deliver. By opening an account with Brand 'n' Deliver and uploading data you will be deemed to have accepted the points covered in this section and in the event of dispute accept full responsibility for any and all information placed on Brand 'n' Deliver.
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